If your customer or patient continues to ignore repeated requests
for payment or your request for payment is returned in the mail
or they pay the amount with a bad check and ignore your letters
and calls, then the answer is YES, you do need our services.
General Account Service can be trusted to represent you. We
have a solid reputation and great references from clients who will
attest to our professionalism and service. We are aggressive
with collections, but keep your image in mind. We provide you
with reports and maintain regular contact. We maintain several
professional association memberships, including the American
Collectors Association International, which means we adhere to strict guidelines
concerning honesty, financial stability and ethics.
After accounts are placed, they are entered into our computer system,
which generates a notice to your customer/patient letting them know
they have been turned for collection. The account is then assigned
to our staff of professional collectors for personal contact by
telephone or additional notices may be sent.
All efforts to collect your accounts are within strict guidelines
set forth by various laws governing our industry. We have the ability
to list accounts with a consumer credit reporting agency –
which is done only with your authorization.
It may be necessary to seek legal action against a customer/patient.
This is a last resort and done only with your written permission.
Skip Tracing is part of our regular collection effort.
All monies collected are deposited in a Bank Trust Account and
a Statment will be delivered by the 15th of the month following
collection.
We can provide you with lister forms, which can be faxed, mailed
or e-mailed to our office. You may also log-in to the client page
of this site and place the information directly.
Reports are provided on a schedule which is mutually agreed upon. Reports can
also be provided at other times via special request. Our reports
can be customized to meet your specific needs.
(If you do not have Acrobat Reader installed on your computer, click here to
download the free reader from the
Adobe website: adobe.com/products/acrobat/readstep2.html.)
Acknowledgement — Shows accounts you placed for collection.
Statement of Collections — Reflects the name of the customer/patient amount paid
and current balance. This is sent by the 15th of the month following collection of an account.
Progress Report — Gives the name of the customer/patient placed for collection
and a current status or activity in the collection effort.
Cancel Report — Lists accounts deemed uncollectable and an explanation as to why.
Rates are contingent upon collection. (No collection = no charge)
